pkjo Privacy Policy

1. Introduction

pkjo respects the privacy of every person who visits or uses the pkjo platform. This Privacy Policy sets out, in clear and plain language, the types of personal data we collect from players and visitors, the purposes for which that data is used, the circumstances under which we may share it with third parties, and the rights you hold in relation to your own personal data.

This Policy applies to all personal data processed in connection with your use of the pkjo platform, including data collected during account registration, gameplay, deposits and withdrawals, customer support interactions, and any other contact you have with pkjo.

2. Data Controller

pkjo acts as the data controller for all personal data processed under this Policy. As data controller, pkjo determines the purposes and means by which your personal data is processed. pkjo is responsible for ensuring that personal data is handled in compliance with applicable privacy obligations.

For any privacy-related question or to exercise your data rights, please contact us at: [email protected]

3. Information We Collect

pkjo collects personal data only to the extent necessary to provide the platform's services, fulfil legal obligations, and improve the user experience. The categories of personal data we collect are described below.

4. How We Use Your Information

pkjo uses the personal data it collects for the following specific purposes:

• Account creation and management: to register your account, verify your identity and age, and maintain your account throughout your use of the platform.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods, and to maintain accurate transaction records.
• Customer support: to respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance related to your account or gameplay.
• Security and fraud prevention: to monitor for suspicious activity, detect and prevent fraud, money laundering, and other financial crime, and to protect the integrity of the platform and its players.
• Responsible gaming compliance: to monitor player activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and meet responsible gaming obligations.
• Legal and regulatory compliance: to comply with applicable anti-money-laundering laws, financial crime regulations, age verification requirements, and other legal obligations binding on pkjo.
• Platform improvement: to analyse usage patterns, identify technical issues, optimise game performance, and improve the overall user experience on pkjo, particularly for mobile users across Bangladesh.

5. Legal Basis for Processing

pkjo processes your personal data on the following legal bases:

• Contractual necessity: processing required to perform the contract between you and pkjo, including account management, payment processing, and delivering the services you have requested.
• Legal obligation: processing necessary for pkjo to comply with applicable legal and regulatory requirements, including KYC and anti-money-laundering obligations.
• Legitimate interests: processing carried out in pkjo's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where those interests are not overridden by your privacy rights.
• Consent: where pkjo sends optional marketing communications about promotions or seasonal offers, processing is based on your consent, which you may withdraw at any time by contacting the support team.

6. Sharing Your Information

pkjo does not sell, rent, or otherwise trade your personal data to third parties for commercial purposes. We may share your personal data with third parties only in the following limited circumstances:

• Service providers: pkjo engages third-party providers — including payment processors (bKash, Nagad, Rocket, Upay), game content providers (Evolution Gaming, Pragmatic Play, Ezugi, Spribe), identity verification partners, and support technology providers — who process data solely on pkjo's behalf and under strict contractual controls.
• Legal and regulatory authorities: pkjo may disclose personal data to regulatory bodies, law enforcement agencies, or other competent authorities where required by applicable law, court order, or regulatory obligation.
• Fraud prevention: where pkjo has reasonable grounds to suspect fraud, money laundering, match-fixing, or other financial crime, we may share relevant data with appropriate authorities or third-party fraud prevention services.
• Business transfers: in the event of a merger, acquisition, or sale of pkjo's business, personal data may be transferred to the successor entity, subject to the same privacy protections set out in this Policy.

In every case where personal data is shared with a third party, pkjo takes reasonable steps to ensure that the recipient processes the data securely and only for the purposes for which it was shared.

7. Payment Data and Financial Information

All deposit and withdrawal transactions on pkjo are processed through certified payment gateways operated by bKash, Nagad, Rocket, and Upay. pkjo does not store complete payment credentials — such as full mobile wallet account numbers or bank account details — on its own servers. Transaction records including amounts, timestamps, and payment method identifiers are retained solely for account management, dispute resolution, and legal compliance.

Where pkjo requests proof of payment method ownership as part of a KYC check, any document images provided are stored securely, accessed only by authorised verification staff, and retained only for as long as required by applicable legal obligations.

8. Cookies and Tracking Technologies

pkjo uses cookies and similar tracking technologies to deliver, secure, and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies on pkjo fall into the following categories.

Cookie Types

• Essential cookies: necessary for the platform to function. They maintain your login session, remember your language preference, and enable core features. These cannot be disabled without impairing your ability to use pkjo.
• Analytics cookies: collect aggregated, anonymised data about how players use pkjo — including most-visited pages, session lengths, and feature usage — to help pkjo identify improvements and optimise the platform for mobile users.
• Functional cookies: remember your preferences and settings — such as your chosen display language — to provide a more personalised experience on pkjo.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect how the pkjo platform functions. Mobile users can manage cookie preferences through their mobile browser's privacy settings.

9. Data Retention

pkjo retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes that may arise. As a general guide: account and registration data is retained for the duration of your account and for a minimum of five years after closure; transaction and financial data is retained for a minimum of five years from the date of the transaction; KYC and identity verification data is retained for a minimum of five years from the date of verification or account closure, whichever is later; customer support communications are retained for a minimum of two years from the date of contact; technical and usage data is retained in anonymised or aggregated form for up to three years.

When personal data is no longer required for any of the purposes described above and no legal obligation requires its continued retention, pkjo will securely delete or anonymise that data in accordance with its internal data disposal procedures.

10. Data Security

pkjo implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include industry-standard SSL/TLS encryption for all data transmitted between your device and pkjo; restricted access controls ensuring personal data is accessible only to authorised personnel who require it for their duties; regular security assessments of platform infrastructure; and secure, access-controlled data storage environments.

While pkjo takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data security incident that poses a risk to your rights, pkjo will notify affected players and take appropriate remedial action in accordance with applicable requirements.

11. Your Data Rights

As a player on pkjo, you have the following rights in relation to the personal data we hold about you:

• Right of access: you may request a copy of the personal data pkjo holds about you, together with information about how it is used and with whom it has been shared.
• Right to rectification: if personal data pkjo holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: in certain circumstances, you may request that pkjo delete personal data it holds about you. This right is subject to limitations where retention is required by law or for the establishment, exercise, or defence of legal claims.
• Right to restriction of processing: in certain circumstances, you may request that pkjo restricts how it processes your personal data — for example, while an accuracy dispute is being resolved.
• Right to object: where pkjo processes your personal data on the basis of legitimate interests, you may object to that processing. pkjo will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights listed above, contact pkjo's support team at [email protected]. pkjo will respond to all verified data rights requests within a reasonable timeframe. Note that exercising certain rights — such as erasure — may affect your ability to continue using pkjo where the data concerned is required for account maintenance or legal compliance.

12. Children's Privacy

pkjo is strictly an adults-only platform. Registration and use of the platform is limited to individuals aged 21 and above. pkjo does not knowingly collect, use, or retain personal data from anyone under the age of 21. If pkjo becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account closed. If you believe a person under 21 has registered on pkjo, please contact us immediately at [email protected].

13. Third-Party Links and Services

The pkjo platform may reference third-party game providers and payment services. pkjo is not responsible for the privacy practices of any third-party provider, and this Policy does not extend to any third-party website, application, or service. pkjo encourages all players to review the privacy policies of any third-party services they interact with in connection with their use of pkjo.

14. Changes to This Policy

pkjo reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or data processing practices. Where a material change is made, pkjo will provide reasonable notice to registered players via a notification displayed upon login or by email to the registered address. The updated Policy will be published on this page with a revised effective date.

Your continued use of pkjo following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this Policy, you should cease using pkjo and may request account closure by contacting the support team.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how pkjo handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, including all Bangladesh public holidays.

Email: [email protected]